AJO Technical Specialist - SFMC & Adobe Journey Optimizer Engineer

Remote•4-7 Years•Full-time

• Remote• 4-7 Years• Full-time

Job Summary

We are looking for an AJO Technical Specialist / SFMC & AJO Engineer to design, build, test, deploy, and support customer journeys and campaign communications across Adobe Journey Optimizer (AJO), Adobe Experience Platform (AEP), and Salesforce Marketing Cloud (SFMC). This is a hands-on technical role focused on journey orchestration, event and audience configuration, personalization, message-delivery integrations, quality assurance, troubleshooting, monitoring, and documentation. You will partner with Marketing, Product, Creative, Analytics, Engineering, and vendor teams to turn campaign requirements into scalable, reliable, production-ready customer engagement solutions.

Key Responsibilities

Build, configure, test, and maintain customer journeys in Adobe Journey Optimizer, covering events, audiences, entry conditions, actions, decisions, waits, branching logic, suppressions, and exit criteria.

Translate business and marketing requirements into executable journey logic, campaign configuration, personalization rules, and reusable journey patterns.

Support AEP data dependencies for AJO, including schemas, datasets, profile enablement, event payloads, audiences, and source-to-target mapping validation.

Configure and validate integrations among AJO, SFMC, APIs, data extensions, custom actions, and downstream communication or tracking systems.

Execute end-to-end QA for journeys and campaigns - audience counts, trigger validation, personalization, suppression logic, message rendering, tracking, and production readiness.

Troubleshoot journey failures, data issues, payload mismatches, delivery errors, automation failures, tracking gaps, and campaign execution defects.

Monitor production journeys, run post-deployment sanity checks, support incident resolution, and recommend improvements for reliability and operational efficiency.

Document implementation standards, journey design patterns, validation steps, reusable components, deployment checklists, and support procedures.

Required Skills

Adobe Journey OptimizerSalesforce Marketing CloudAdobe Experience PlatformJourney BuilderEmail StudioAutomation StudioData ExtensionsAMPscriptSQLXDM SchemasDataflowsAudience SegmentationPersonalizationAPIsHTMLCSSEmail TemplatesAdobe TargetAEMCross-Channel Personalization

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Equal Opportunity Employer

OrderStack is proud to be an equal opportunity workplace and is an affirmative action employer. We
are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or
veteran status. We also consider qualified applicants regardless of criminal histories, consistent
with legal requirements. If you have a disability or special need that requires accommodation,
please let us know by completing our accommodation request form.

OrderStack is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing our accommodation request form.