Terms & Conditions

Orderstack provides technology consulting, product engineering, AI modernization, talent solutions, and related professional services.

All services are delivered based on a mutually agreed scope, timeline, deliverables, and commercial terms documented in writing before work begins.

Any work requested outside the agreed scope may require additional approval, revised timelines, and updated pricing.

Projects and service engagements begin only after:

• Scope and deliverables are agreed upon
• Commercial terms are approved
• Required agreements are executed
• Applicable payments are received

Only written agreements, statements of work, and approved communications are considered binding.

Unless otherwise agreed in writing:

• Clients retain ownership of their pre-existing intellectual property
• Upon full payment, clients receive ownership of project deliverables created specifically for them
• Orderstack retains ownership of its proprietary tools, frameworks, methodologies, and pre-existing intellectual property
• Orderstack may reference non-confidential project work for portfolio, marketing, or business development purposes unless restricted by agreement

Clients are responsible for:

• Providing timely feedback and approvals
• Sharing required information and project inputs
• Assigning appropriate stakeholders and points of contact
• Reviewing deliverables within agreed timeframes
• Obtaining any required internal approvals

Delays in client responses may impact project schedules and delivery timelines.

Both parties agree to maintain the confidentiality of non-public information shared during the course of an engagement.

This includes business information, technical documentation, product concepts, financial information, credentials, and other confidential materials.

Confidential information will not be disclosed to third parties except where required by law or authorized in writing.

Project timelines are estimates based on agreed requirements, assumptions, and client responsiveness.

Orderstack is not responsible for delays resulting from:

• Delayed client feedback or approvals
• Changes in project scope
• Third-party systems, vendors, or services
• Force majeure events or circumstances beyond reasonable control

Timeline adjustments may be required as project requirements evolve.

Projects may involve third-party platforms, software, infrastructure providers, APIs, or tools.

Orderstack is not responsible for outages, service interruptions, pricing changes, policy updates, or performance issues related to third-party providers.

Clients are responsible for maintaining appropriate licenses and subscriptions where applicable.

Either party may terminate an engagement in accordance with the applicable agreement.

Upon termination:

• Work completed up to the termination date remains payable
• Outstanding invoices become immediately due
• Access to project resources may be revoked where appropriate
• Confidentiality and intellectual property obligations survive termination

To the maximum extent permitted by law, Orderstack shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, business opportunities, or data.

Any liability arising from an engagement shall be limited to the fees paid for the specific services giving rise to the claim.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the governing agreement between the parties, unless otherwise specified in writing.

For questions regarding these Terms & Conditions, please contact:

Email: enquiry@orderstack.io

Company: Orderstack

Locations: United States • Canada • Oman • India